Terms of Service

A. INTRODUCTION

1. MeraPashu360 Private Limited on behalf of itself and its affiliates / group companies under the brand ‘MeraPashu360’, (hereinafter referred to as “MeraPashu360”, “Us” or “We” or “Our” or “Company”), is the author and publisher of the website - https://merapashu360.com and the mobile application ‘MeraPashu360’ (together the “Site”). MeraPashu360 owns and operates the services provided through the Site.

B. Terms of Agreement

1. These terms and conditions (“Terms and Conditions”) along with the privacy policy available at - https://merapashu360.com/privacy.html (the “Privacy Policy”) constitutes a legally binding agreement made between You, whether personally or on behalf of an entity that you represent (“You” or “Your” or “Yourself” or “User”), and MeraPashu360, concerning Your access to and use of the Site and the services.

2. If You continue to browse and use the Site or avail the services, You irrevocably consent to and accept all the conditions stipulated in these Terms of Conditions and the Privacy Policy and agree to abide by them. You agree that by accessing the Site and / or using Our services, You have read, understood, and agree to be bound by all of the Terms and Conditions. If You do not agree with all of the Terms and Conditions, then You are prohibited from using the Site and services and You should exit the Site and discontinue the use of Our services immediately.

3. The Company reserves the right at all times to discontinue or modify the Terms and Conditions and Privacy Policy as We deem necessary or desirable without any prior notification. Such changes may include, among other things, adding and / or modifying prices, fees and/or charges. Any such modifications would be effective immediately, as soon as they are posted on the Site. We suggest that You read the Terms and Conditions, Privacy Policy and other changes in Our products, services and fees, from time to time to stay informed and Your continued use of the Site, after the changes are effective, will constitute Your acknowledgement and acceptance.

4. In the event of any discrepancy between the Terms and Conditions and any other policies with respect to the Site, the provisions of the Terms and Conditions shall prevail. 5. These Terms and Conditions constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000.

C. ELIGIBILITY

1. Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are ‘incompetent to contract’ within the meaning of the applicable laws including un-discharged insolvents, and persons of unsound mind are not eligible to use the Site. You may use the Site only if Your age is over 18 years and You are capable of forming binding contracts under applicable laws and You are not prohibited from entering into a legally binding contract as per applicable laws.

2. In case the Site is to be accessed or used by a minor (i.e. a person less than 18 years of age) or by a person incompetent to contract under applicable law, then only the legal guardian / representative of such person shall register himself / herself as a User and create / add the profile of the minor. This shall not discharge the legal guardian / representative, who is an adult and of sound mind, from its obligations and liability towards the Company or its contractors or agents and the Company shall have the right to proceed against the legal guardian / representative and User, either jointly or severally, for their acts and omissions that violate these Terms and Conditions, Privacy Policy and any other terms in relation to the services provided by the Company.

3. The Company reserves the right to terminate Your account and Your membership and refuse to provide You with access to the Site if the Company discovers that You are under the age of 18 years or otherwise not capable of forming binding contracts, as required under applicable law. In case of a business entity, You represent that You have the legal authority to bind the entity or the employees or consultants of such entity, to these Terms and Conditions.

4. You acknowledge that the Company does not have the responsibility to ensure that You conform to the aforesaid eligibility criteria. It shall be Your sole responsibility to ensure that You meet the required qualification.

D. SERVICES OFFERED

1. The Site offers the following services:

1.1. An online platform for trading animals (predominantly livestock), which allows You to browse a list of animals and purchase them online. You can also register on the Site and view the list of animals available for purchase. We have no liability for the accuracy of the details or information of the animals, provided by a user on the Site.

1.2. Facilitation of an internet-based service for You, where You have an option to book an appointment, either instant appointment or pre-scheduled, with a certified veterinary doctor and obtain information regarding animal behaviour, diseases and / or symptoms.

1.3. An online platform for browsing and purchasing cattle feed. You can also register on the Site and view the list of cattle feed from different brands available for purchase.

2. No Medical Services 

2.1. Notwithstanding anything contained under this Agreement, it is hereby clarified that the Company is not a medical service provider, nor is it involved in providing any healthcare services nor medical advice nor diagnosis. The Company is merely a digital intermediary platform which facilitates connecting medical professionals with the Users through the provision of or the means of the Site and hence the Company shall not be responsible and owns no liability to the User for any outcome from the booking or the consultation between You and the medical professional. The Site provides an option to book instant as well as pre-scheduled consultations with the medical professional basis the availability of the medical professional. The Company is not responsible for any inaccuracy or incompleteness of the data and information provided by the medical professional.

2.2. Please note that the Site and Our services do not replace traditional veterinary care and We do not directly provide any medical service. The User acknowledges and agrees that the User is aware of the limitations attached to the online consultation services as the medical professional will not be conducting physical examination of the Users or their cattle / livestock or their medical conditions / symptoms, and that they may not have or be able to derive important information that is usually obtained through a physical examination. The User agrees to assume the complete risk of this limitation.

2.3. All consultations / prescriptions / email and hard copy correspondences (“Correspondences”) between the Users and the medical professional shall be recorded, saved and stored for: (a) internal record purposes and (b) in the event such records are required to be produced as evidence on the direction of a court of law. The Company may review this data from time to time for quality evaluation purposes. All such Correspondences shall be subject to the Privacy Policy.

2.4. Without prejudice to the generality of the above, the User understands and agrees that Company will not be liable for, including but not limited to the following:

a. User interactions and associated issues User has with the medical professional including the content shared or generated pursuant to the use of the services or provision of the medical services by the medical professional;

b. the suitability, ability or intent of the medical professional or the lack of it, in fulfilling their obligations towards Users including delayed responses by the medical professional;

c. any wrong medication or quality of treatment being given by the medical professional(s) or any medical negligence on part of the medical professional(s);

d. any misconduct or inappropriate behaviour by the medical professional or its staff;

e. cancellation or no show by the medical professional or rescheduling of booked appointment or any variation in the fees charged; or

f. sudden escalation of a prior medical condition (including death) or medical situations that occur on account of omission of critical and material health information by a User and / or in course of availing medical services from the practitioners.

E. USER AGREEMENT

1. No User shall be permitted to perform, host, display, upload, modify, publish, transmit, store, update, or share any information or perform any of the following prohibited activities while using the Site and availing Our services:

1.1. systematically retrieve data or other content from the Site to a compile database or directory without written permission from Us;

1.2. make any unauthorized use of the Site, including collecting usernames and / or email addresses and / or phone numbers of users to send unsolicited email, messages or creating user accounts under false pretenses;

1.3. use a buying agent or purchasing agent to make purchases on the Site;

1.4. circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use;

1.5. engage in unauthorised framing of or linking to the Site;

1.6. trick, defraud, or mislead Us and other users in any manner including but not limited to any attempt to learn sensitive account information such as user passwords;

1.7. make improper use of Our support services, or submit false reports of abuse or misconduct;

1.8. engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;

1.9. interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site;

1.10. attempt to impersonate another user or person, or use the username of another user;

1.11. sell or otherwise transfer Your profile;

1.12. use any information obtained from the Site in order to harass, abuse, or harm another person;

1.13. use the Site or Our content as part of any effort to compete with Us or to create a revenue-generating endeavor or commercial enterprise;

1.14. decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.

1.15. attempt to access any portions of the Site that You are restricted from accessing;

1.16. harass, annoy, intimidate, or threaten any of Our employees, agents, or other users;

1.17. delete the copyright or other proprietary rights notice from any of the content;

1.18. copy or adapt the Site's software, including but not limited to content and any form of code;

1.19. upload or transmit (or attempt to upload or to transmit) viruses, trojan horses, any computer coder or file or program, or other material that interferes with any user's uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism;

1.20. use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools;

1.21. disparage, tarnish, or otherwise harm, in Our opinion, Us and / or the Site;

1.22. use the site in a manner inconsistent with any applicable laws or rules or regulations;

1.23. threaten other users / Our employees with negative feedback; 1.24. misrepresent experience, skills, or information about Yourself;

1.25. falsely imply a relationship with Us or another company with whom You do not have a relationship;

1.26. use the services for purposes that are not permitted by: (i) these Terms and Conditions and; (ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdiction; or 1.27. violate any of the terms specified under these Terms and Conditions for the use of the Site / services / products.

2. Further, no User shall be permitted to perform, host, display, upload, modify, publish, transmit, store, update, or share any information:

2.1. which belongs to another person and to which the User does not have any right;

2.2. is misleading, unlawful, harmful, threatening, abusive, vulgar, defamatory, lewd, lascivious, profane, obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially, ethnically or otherwise objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

2.3. is harmful to a child;

2.4. infringes any patent, trademark, copyright or other proprietory rights;

2.5. impersonates another person;

2.6. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;

2.7. stalking, intimidating and / or harassing another and / or inciting other to commit violence;

2.8. threatening the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nation;

2.9. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;

3. By submitting content on or through the Site (“Your Material”), You grant Us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute Your Material in any and all media or distribution methods (now known or later developed) and to associate Your Material with You. You agree that others may use Your Material in the same way as any other content available through the services. If You delete Your account, Your Material and name may remain available on the Site.

4. The Company reserves the right at its sole discretion to remove, review, edit or delete any content. We will not be responsible or liable for any content uploaded by You or any other users directly on the Site. We would not be responsible to verify whether any content placed by any You or any other user contains infringing materials or not.

5. The Company (including but not limited to its subsidiaries / affiliates) may, based on any form of access to the Site (including free download / trials) or services or registrations through any source whatsoever, contact the User through SMS, email and call, to give information about their offerings and products as well as notifications on various important updates and / or to seek permission for demonstration of its products. The User expressly grants such permission to contact him / her through telephone, SMS, e-mail and holds the Company (including but not limited to its subsidiaries/affiliates) indemnified against any liabilities including financial penalties, damages, expenses in case the User's mobile number is registered with Do not Call / Do not Disturb database. By registering Yourself, You agree to make Your contact details available to Our employees, associates, subsidiaries, affiliates and partners so that You may be contacted for information, offerings and promotions through telephone, SMS, email etc.

6. The User acknowledges that he / she has not been induced by any statements or representations of any person with respect to the quality or conditions of the products or services and that User has relied solely on the investigations, examinations and inspections as the User has chosen to make and that the Company has afforded the User the opportunity for full and complete investigations, examinations and inspections.

7. The Site and content therein, are compatible only with certain devices / tablets / instruments / hardware. The Company reserves the right to upgrade the table / type of compatible devices as required from time to time. The User agrees that the Company bears no responsibility if the User’s device is not compatible with the specifications as required by the Site.

8. The Company shall have no responsibility for any loss or damage caused to tablet or any other hardware and / or software and / or instrument and / or device, including loss of data or effect on the processing speed, resulting from Your use of Our Site.

F. YOUR ACCOUNT

1. In order to access the services and to avail the use of the Site and the services, You shall be required to register Yourself with the Site, and maintain an account on the Site. You will be required to furnish certain information and details, including Your name, mobile number, e-mail address, residential address, grade / class of the student, school name, payment information (credit / debit card details) if required, and any other information deemed necessary by the Site. With respect to the provision of information, the following may be noted: -

1.1. It is Your sole responsibility to ensure that the account information provided by You is accurate, complete and latest.

1.2. You shall be responsible for maintaining the confidentiality of the account information and for all activities that occur under Your account. You agree to:

1.2.1 ensure that You successfully log out from Your account at the end of each session; and

1.2.2 immediately notify the Company of any unauthorized use of Your account. If there is reason to believe that there is likely to be a breach of security or misuse of Your account, We may request You to change the password or We may suspend Your account without any liability to the Company, for such period of time as We deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from Your failure to comply with this provision. 

1.3. You acknowledge that Your ability to use Your account is dependent upon external factors such as internet service providers and internet network availability and the Company cannot guarantee accessibility to the Site at all times. In addition to the disclaimers set forth in these Terms and Conditions, the Company shall not be liable to You for any damages arising from Your inability to log into Your account and access the services / the Site at any time.

G. PAYMENT

1. All and any payments on the Site shall be through the payment mechanism put in place by the Company and You shall be responsible for paying all fees and applicable taxes in a timely manner. Users may be given various options to choose and proceed with the payment for the Services via payment mechanisms including but not limited to card payment facilities, EMI payment, online bank transfer and wallet payment. The payment gateway mechanisms are governed by the terms and conditions of the third-party providers as listed on their website and the User agrees to be bound by those terms. The Company shall not be responsible for any claims, error, malfunction, liabilities, damages or defect in the service provided to You by such third-party platforms.

2. Valid credit / debit / cash card / UPI / wallet / online bank transfers and other payment instruments are processed using a credit card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms agreed to between the Users and the respective issuing bank and payment instrument issuing company. We shall not be liable for any unauthorized use, fraud, payment refunds, lost amount etc. in the transaction. 3. We reserve the right to change any fees at any time at Our sole discretion and any change, update, or modification in the fee shall become effective immediately upon the same being posted / uploaded or notified on Our Site and Your continued use shall be deemed to be an acknowledgement of the same.

H. REFUND AND CANCELLATION POLICY

1. At MeraPashu360, Our motto is: Swastha Pashu, Samruddh Kissan

2. In the event, You are displeased with Our products or services, We will, at Our sole discretion, refund Your money if the reasons provided by You are genuine to Our satisfaction and proved after investigation. In case of dissatisfaction from Our services, You have the liberty to cancel the orders and request a refund from Us. Our Policy for the cancellation and refund will be as follows:

2.1. You may cancel Your order free of charge up to 3 (three) days after the delivery. You will be refunded the amount paid for such order, if any. Processing of the refund may take up to 14 (fourteen) working days;

2.2. Your refund will be made to the same account from which the payment was originally made.

2.3. For ‘Cash on Delivery’ products, no refund will be provided.

I. DISCLAIMER / LIMITATION OF LIABILITY

1. All information contained on the Site is for general information purposes only. The information is provided by Us and while We try on a best effort basis to keep the information up to date and correct, We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance You place on such information is therefore strictly at Your own risk and We shall not be liable for the same. In the preparation of the Site and contents therein, every effort has been made to offer the most current, correct, and clearly expressed information possible. Nevertheless, inadvertent errors may occur. In particular, but without limiting anything herein, the Company disclaims any responsibility for any errors and accuracy of the information that may be contained in the Site. Any feedback from User is most welcome so as to make the Site and contents thereof error free and user friendly. Company also reserves the right and discretion to make any changes / corrections or withdraw / add contents at any time without notice. Neither the Company nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and We expressly exclude liability for any such inaccuracies or errors to the fullest extent.

2. From time to time the Site may also include links to other websites. These links are provided for Your convenience to provide further information. They do not signify that We endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to the Site from another website or document without the Company's prior written consent.

3. In no event will We be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of the Site.

4. In respect of certain of our services, We are just an online platform where We facilitate the engagement between a potential buyer and seller. Any and all of the terms and conditions in relation to the sale shall be governed by individual contracts or arrangements agreed between the parties therein and the Company bears no responsibility towards the same. Further, the Company bears no responsibility towards the quality, description, information of the products posted on Our Site by other users.

5. We make commercially reasonable endeavors to keep the Site up and running smoothly. However, We take no responsibility for, and will not be liable for, the Site being temporarily being unavailable due to technical issues.

6. In no event shall the total aggregate liability of the Company, or any of its directors, officers, employees, agents or content or service providers, to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from these Terms and Conditions, Privacy Policy or a User’s use of the Site or the services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only).

J. GENERAL TERMS AND CONDITIONS FOR SELLERS AND MEDICAL PROFESSIONALS

1. As a registered seller or medical professional, you are allowed to list item(s) and / or provide certain services for sale on the Site in accordance with the Terms and Conditions, Privacy Policy and other terms which is agreed between such seller / medical professional and Us. You must be legally able to sell the item(s) and / or provide the services which you list for sale on our Site. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe Your item and or Your service for sale. All services / listed items must be listed in an appropriate category on the Site. All listed items for sale by the seller must be kept in stock for successful fulfilment of sales.

2. The listing description of the item and / or the service must not be misleading and must describe actual condition of the product and / or the actual service which shall be provided. If the item and / or service description does not match the actual condition of the item and / or the actual service rendered by You, You agree to refund any amounts that You may have received from the buyer of the item and / or the service. You agree not to list a single product in multiple quantities across various categories on the Site. The Company reserves the right to delete such multiple listings of the same product listed by You in various categories.

K. TERMINATION

1. The Company reserves the right to suspend or terminate a User’s access to the Site and the services with or without notice and to exercise any other remedy available under law, where:

1.1. such User breaches these Terms and Conditions;

1.2. a third party reports violation of any of its rights as a result of your use of the Terms and Conditions and the services;

1.3. the Company is unable to validate any information provided by a User;

1.4. the Company has grounds to believe that the User is breaching the Terms and Conditions and / or doing any illegal, fraudulent or abusive activity on part of such User; or

1.5. the Company has ground to believe that the User is acting contrary to the interest of the Company and / or the Site.

2. Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Site under the same account, a different account or reregister under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Site by such User.

L. INTELLECTUAL PROPERTY RIGHTS

1. Except as mentioned below, all information, content, material, trademarks, services marks, trade names, and trade secrets including but not limited to the software, text, images, graphics, video, script and audio, contained in the Site, Services and products are proprietary property of the Company (“Company’s Proprietary Information”).

2. Company’s Proprietary Information shall not be copied, downloaded, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any way without obtaining a prior written consent from the Company and nothing on the Site shall be or products deemed to confer a license of or any other right, interest or title to or in any of the intellectual property rights belonging to the Company, to the User.

3. You may own the medium on which the information, content or materials resides, but the Company shall at all times retain full and complete title to the information, content or materials and all intellectual property rights inserted by the Company on such medium. Certain contents on the Site may belong to third parties. Such contents have been reproduced after taking prior consent from said party and all rights relating to such content will remain with such third party.

4. The Company may from time-to-time upload videos, audios / sound recordings, content and other materials on the Site which shall be the exclusive property of the Company. You undertake not reproduce, transmit, retransmit, distribute, publish, post, share or make available the said videos, audios / sound recordings, content and other materials or any part thereof which are available on the Site in any manner whatsoever.

5. Any recordings, videos, sound / audio recordings, screen shots, pictures, images, material or content which is obtained in any manner without the prior written consent of the Company shall amount to breach of the Terms and Conditions and You shall be solely liable for the said breach under the applicable laws. All other rights are reserved.

6. All rights, ownership, and intellectual property in the ‘User Content’ created by You on or by using the Site, shall vest in the Company. You hereby explicitly consent and transfer all such rights, ownership, and intellectual property in the ‘User Content’ to the Company for a worldwide, royalty-free, and perpetual use. The Company shall have the sole and exclusive right to use, copy, modify, adapt, prepare derivative works from, distribute, perform, and display any / all such ‘User Content’.

7. You undertake to use the Company’s Site and intellectual property for only the purposes envisaged in the instant Terms and Conditions and shall not use the same for any unauthorized or unlawful purpose. Should You use the Company’s Site or Company’s Proprietary Information with any third party’s intellectual property in any manner, then You will be solely responsible to obtain all necessary permissions, authorizations and licenses from the said third party. In the event You use the Company’s Site, and Company’s Proprietary Information beyond the limited rights granted to You under these Terms and Conditions, then You shall be solely responsible for the same and shall indemnify the Company for all losses, liabilities, claims and damages in this regard.

8. You will be solely responsible to ensure that any content or intellectual property created by You shall not contain any bugs, virus and malware or infringe any third party’s intellectual property rights or violate any applicable laws (including data protection and privacy laws) in any manner.

9. Further, You recognize and acknowledge that the ownership of all trademarks, copyright, logos, service marks and other intellectual property owned by any third party shall continue to vest with such party and You are not permitted to use the same without the express written consent of the respective third party.

M. INDEMNITY

1. You agree to defend, indemnify and hold harmless the Company, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

1.1. Your use of and access of the Site / services / products;

1.2. Your violation of any of the terms and conditions of these Terms and Conditions, Privacy Policy or any other policy of the Company;

1.3. Your violation of any third party right, including without limitation, any copyright, property, or privacy right; or

1.4. any claim that Your use of the Site has caused damage to a third party. This defense and indemnification obligation will survive these Terms and Conditions.

2. In no event shall the Company, its officers, directors, employees, partners or agents be liable to You or any third party for any damages (including special, incidental, indirect, consequential or punitive damages) including those resulting from loss of use, data or profits or any other claim arising out, of or in connection with, Your use of, or access to, the Site.

N. FEEDBACK

1. Any feedback You provide with respect to the Site shall be deemed to be nonconfidential. We shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that: (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) the Company is not under any obligation of confidentiality, express or implied, with respect to the feedback; and (iii) You are not entitled to any compensation or reimbursement of any kind from the Company for the feedback under any circumstances, unless specified.

2. Under no circumstances shall the Company be held responsible in any manner for any content provided by other users even such content is offensive, hurtful or offensive. Please exercise caution while accessing the Site.

3. If You post any offensive language against the Company or any other user or by Your act You try to harm the Company’s reputation, on Our Site, on any social media platforms, at any discussion forums, or anywhere on the internet, the Company reserves the sole right to cancel and terminate Your account without any consequence to the Company. Notwithstanding, the Company reserves its sole right to take appropriate action or initiate appropriate legal proceedings against You in this connection.

O. EQUITABLE RELIEF

In the event You breach these Terms and Conditions, You agree that the Company will be irreparably harmed and may not have an adequate remedy in money or damages. The Company, therefore, shall be entitled in such event to obtain an injunction against such a breach from any court of competent jurisdiction. The Company's right to obtain such relief shall not limit its right to obtain other remedies in law or in contract.

P. JURISDICTION AND GOVERNING LAW

1. Any dispute or difference either in interpretation or otherwise, of the Terms Conditions and other policies of the Company on the site, between the parties hereto, shall be referred to an independent arbitrator who will be appointed by mutually and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be held in New Delhi and the language shall be in English.

2. Please note that these Terms and Conditions, their subject matter and their formation, are governed by the laws of India. You and We both agree that the courts of New Delhi, India will have exclusive jurisdiction.

Q. MISCELLANEOUS

1. Any violation by You of the terms and conditions of these Terms and Conditions may result in immediate suspension or termination of Your account(s) apart from any legal remedy that the Company can avail. In such instances, the Company may also disclose Your account Information if required by any Governmental or legal authority. You understand that the violation of these Terms and Conditions could also result in civil or criminal liability under applicable laws.

2. The Company has the right to change modify, suspend, or discontinue and / or eliminate any aspect(s), features or functionality of the Site or the services or products as it deems fit at any time without prior notice.

3. Further, the Company has the right to amend these Terms from time to time without prior notice. The Company makes no commitment, express or implied, to maintain or continue any aspect of the Site. You agree that the Company shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site.

4. Notice: All notices served by the Company shall be provided via email to Your account or as a general notification on the Site. Any notice to be provided to the Company should be sent to : complaints@merapashu360.com

5. Entire Agreement: The Terms and Conditions, along with the Privacy Policy, and any other guidelines made applicable to the Site from time to time, constitute the entire agreement between the Company and You with respect to Your access to or use of the Site and the services thereof.

6. Assignment: You cannot assign or otherwise transfer Your obligations under the Terms and Conditions, or any right granted hereunder to any third party. The Company’s rights under the Terms and Conditions are freely transferable by the Company to any third parties without the requirement of seeking Your consent.

7. Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms and Conditions, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms and Conditions shall continue in full force and effect.

8. Waiver: Any failure by the Company to enforce or exercise any provision of the Terms and Conditions, or any related right, shall not constitute a waiver by the Company of that provision or right.

9. Relationship: You acknowledge that Your participation on the Site, does not make You an employee or agency or partnership or joint venture or franchise of the Company 

10. The Company provides these Terms and Conditions so that You are aware of the terms that apply to Your use of the Site and the services and products. You acknowledge that, the Company has given You a reasonable opportunity to review these Terms and Conditions and that You have agreed to them. 11. The Company has its headquarters located at Darbaripur, Gurgaon

R. GRIEVANCE OFFICER

For any further queries and complaints related to these Terms and Conditions or services or products on the Site, or exercising Your rights, You could reach Us at:

Name of the Grievance Officer: V Verma 

Contact Email Address: complaints@merapashu360.com

S. CUSTOMER CARE

We make all best endeavours to provide You with a pleasant experience. In the unlikely event that You face any issues, please contact Us at complaints@merapashu360.com